How to Get a Refund from Amazon for a Cancelled Order: A Step-by-Step Guide (With Real Consumer Court Case Example)

Amazon cancellations and refund delays have become common issues for customers across India. Many consumers face problems such as partial refunds, EMI charges, cancellation fees, or unexplained deductions. While Amazon usually processes refunds smoothly, cases of delayed or incomplete refunds do occur.

This article explains how to get a proper refund from Amazon when your order is cancelled—either by you or by Amazon itself.
It also includes a real Consumer Court case (CC 635/2024, Ranga Reddy) where the customer won a refund from Amazon after wrongful deductions.

Why Do Amazon Refund Issues Happen?

Refund problems typically arise due to:

· Orders cancelled by Amazon without explanation

· No Cost EMI charges being incorrectly applied

· Extra processing fees or interest deductions

· Incomplete or delayed refunds

· Poor customer support responses

· Issues between Amazon and the bank regarding EMI reversal

These issues can be legally challenged, as shown by the Consumer Court case discussed below.

Step-by-Step Guide: How to Get Refund from Amazon for Cancelled Orders

1. Check Amazon Order Status and Refund Timeline

Amazon usually shows:

· Refund initiated date

· Expected refund timeline

· Payment method refund status

If Amazon cancelled the order, refunds should be automatic.

2. Check Bank/Wallet/UPI Statement

Always verify:

· Credit card reversal

· Debit card refund

· Bank credits

· No Cost EMI cancellation charges

If EMI was applied, your bank may show charges or interest even after cancellation. This is important evidence.

3. Contact Amazon Customer Support

Use:

· Online Chat Support

· Phone call through the app

· Email escalation (cs-reply@amazon.in)

Ask clearly:

· Why was the order cancelled?

· When will the full refund be processed?

· Why were EMI/processing fees charged?

· Ask for written confirmation via email.

Save all chat transcripts and emails.

4. Email Your Bank (If EMI/Interest Was Wrongly Charged)

If you used a credit card, especially under a No Cost EMI, write to the bank:

· Ask for reversal of EMI conversion

· Ask for reversal of interest & GST

· Attach Amazon cancellation email

Banks usually reverse charges, but if they don’t, they may become a party in your complaint.

5. Send a Legal Notice (Optional but Effective)

If Amazon does not refund within 7–10 days:

· Draft a legal notice

· Send via email + registered post

· Give 7 days to comply

This step usually prompts Amazon to refund.

6. File a Complaint in Consumer Court (If Refund Still Not Given)

You can file a case under:
Section 35, Consumer Protection Act, 2019

Documents required:

· Invoice

· Bank Statements

· Email communication

· Screenshots of charges

· Cancellation email

· Chat transcripts

You can file online on E-Daakhil or directly at your District Consumer Commission.

Real-Life Example: Consumer Court Orders Amazon to Refund Charges for Cancelled Order (CC 635/2024)

To understand how consumers can succeed, here is a case where the court ruled in favor of the customer.

Case Summary

· Complainant: Suresh Kumar Thakur

· Issue: Amazon cancelled his order of 6 items (value: ?32,880.74)

· Despite offering No Cost EMI, Amazon and HDFC Bank deducted:

o ?1,481.47 as EMI interest

o ?266.67 as GST

o Additional EMI processing charges

· Amazon did not provide a proper refund despite multiple emails.

Court Findings

The Consumer Commission held that:

· Amazon engaged in unfair trade practice

· Amazon advertised No Cost EMI but allowed charges ? this is wrong

· Amazon cancelled the order but did not refund the full amount

· Amazon failed to resolve the consumer’s complaint

Final Order

Amazon was directed to:

1. Refund ?6,428 to the consumer

2. Pay 9% interest from April 2024 until refund

3. Pay ?5,000 for mental agony

4. Pay ?5,000 litigation cost

Complaint against HDFC Bank was dismissed since Amazon initiated the cancellation.

This case clearly shows that Amazon is responsible for refunding the entire amount, including any additional charges, when the cancellation is from their end.

What You Can Learn from This Case

1. Amazon Cannot Deduct Charges After Cancelling an Order

Any:

· EMI charges

· Interest

· Processing fees
must be refunded if cancellation is by Amazon.

2. No Cost EMI Must Be Truly No Cost

If the customer is charged interest or processing fees, they can claim:

· Refund

· Compensation

· Litigation cost

3. Emails and Bank Statements Are Strong Evidence

The court heavily relied on:

· Email conversations (Ex.A2, Ex.A3, Ex.A4, Ex.A5, Ex.A6)

· Credit card statements (Ex.A7)

Document everything.

4. Even Ex-Parte Cases Can Be Won

Amazon did not attend the hearing, but the case was still decided based on evidence.

When Should You Approach Consumer Court?

Approach the Consumer Court if:

· Refund not received within 10–15 days

· EMI interest still applied

· Processing fees charged

· Amazon or the bank is unresponsive

· Repeated follow-ups result in no resolution

You can claim:

· Full refund

· Interest

· Compensation for mental agony

· Litigation expenses

Conclusion

Getting a refund from Amazon for cancelled orders is usually simple, but if the platform charges extra fees or delays the refund, you have strong legal rights.

This case proves that:

· Amazon is accountable

· Consumers can claim compensation

· No Cost EMI must be honored fully

· Documentary evidence is crucial

If Amazon denies or delays your refund, follow the steps above.
If they still fail to solve the issue, you can legally challenge them and win, just like in the Suresh Kumar Thakur case.