How to File a Second Appeal in Consumer Commission Through e-Jagriti

Complete Official Procedure (Updated 2025)

A Second Appeal (SA) is filed when a party disagrees with the order passed in a First Appeal. Through the e-Jagriti CCMP portal, the entire procedure—from filing to final order—is managed online. The following workflow explains the complete process in a structured, official format.

  1. What Is a Second Appeal

A Second Appeal is a statutory remedy available when a party wishes to challenge the order of a First Appeal issued by:

  • The State Consumer Commission (SCDRC), or
  • The National Consumer Commission (NCDRC), depending on jurisdiction.

This appeal must follow strict procedural requirements to avoid rejection.

  1. Jurisdiction for Filing the Second Appeal

Use the following jurisdiction chart:

  • If First Appeal was decided by SCDRC ? File Second Appeal before NCDRC
    • If First Appeal was decided by DCDRC and reviewed by SCDRC ? SA lies as per applicable Act

Always confirm jurisdiction before filing.

  1. Mandatory Documents for Second Appeal Filing

Prepare and upload the following documents:

  1. Index
  2. Proforma for Filing Second Appeal
  3. Notarised Affidavit
  4. Synopsis with List of Dates and Events
  5. Memo of Parties
  6. Second Appeal (SA) with affidavit
  7. Certified copy of the First Appeal order
  8. Certified copy of the District Commission order (if applicable)
  9. Annexures / supporting documents
  10. Interlocutory Applications (if any)
  11. Vakalatnama (if represented by an advocate)
  1. Step-by-Step Workflow for Filing Second Appeal

The workflow below follows the official process used in the CCMP portal.

Step 1: Login and Selection

  1. Log in to the e-Jagriti CCMP Dashboard.
  2. Select “Filing SA”.
  3. Enter the First Appeal number to auto-fetch:
    • Date of order
    • Names of parties
    • Basic case details

Step 2: Uploading Documents

  1. Upload all mandatory documents individually.
  2. Ensure each file is correctly labelled and in PDF format.
  3. Submit the filing for scrutiny.

Step 3: Scrutiny by the Registry

The Registry checks:

  • Document completeness
  • Jurisdiction
  • Proper affidavit formats
  • Party details
  • Any existing caveat
  • Any duplicate or similar pending matter

Scrutiny Result Can Be:

  1. Accepted – Filing moves to the next stage
  2. Reverted – Corrections must be made and resubmitted

Step 4: Case Number and Hearing Date Generation

After scrutiny is approved:

  • A Case Number is generated
  • The system automatically assigns the Next Hearing Date

The appeal is then formally admitted.

Step 5: Issue of Notice to Respondent

If notice is required, the Commission sends it through:

  1. SMS
  2. Email
  3. Dasti (physical service), if directed

Respondents are directed to join the CCMP portal to file their reply.

  1. Respondent Workflow (Reply Filing)

Respondent must follow these steps:

  1. Register on the CCMP portal if not already registered.
  2. Upload the following documents:
    • Reply Index
    • Reply with Affidavit
    • Supporting documents
  3. Submit for scrutiny.

Scrutiny Outcome:

  • Accepted: Case proceeds
  • Rejected: Correction required and re-uploading necessary

If the Commission files the reply (rare cases), scrutiny may be skipped.

  1. Petitioner Workflow (Rejoinder Filing)

After receiving the reply, the Petitioner may file a Rejoinder.

Documents required:

  1. Rejoinder Index
  2. Rejoinder with Affidavit
  3. Additional documents (if any)

This filing is also subjected to scrutiny.

  1. Subsequent Filings Allowed

After pleadings, the following may be filed based on Commission directions:

  1. Additional evidence
  2. Written Arguments (WA / WS)
  3. Admission / Denial statements
  4. Interlocutory Applications
  5. Supplementary documents

  1. Courtroom Hearing

Once all documents are complete:

  1. The matter is listed for hearing.
  2. Hearings may include:
    • Interim applications
    • Arguments on merits
    • Directions
  3. If multiple appeals relate to the same dispute, they may be treated as bunch cases.

  1. Orders and Final Disposal

  1. Daily orders and the final judgment are uploaded to:
    CCMP Portal ? Orders / Daily Orders Section
  2. Parties may download and preserve them.
  3. Once the final order is passed, the Second Appeal is marked Disposed.

Conclusion

The Second Appeal workflow under the e-Jagriti CCMP portal is designed to make the process transparent and efficient. By following the correct document structure and procedural steps, appellants and respondents can ensure smooth processing of their appeal. The portal provides a complete digital pathway from filing to final order, reducing delays and improving access to consumer justice.