If your consumer complaint was decided by the District Commission (DCDRC) or State Commission (SCDRC) and you are not satisfied with the order, you can challenge it by filing a First Appeal (FA). The e-Jagriti CCMP Portal now allows appellants to file appeals fully online—upload documents, pay statutory amounts, track notices, and monitor hearings from anywhere in India.
This guide explains the entire First Appeal workflow exactly as it works inside the consumer commissions.
What Is a First Appeal in Consumer Law?
A First Appeal is the legal remedy available when a consumer or party is unhappy with an order of:
- District Commission (FA to SCDRC)
- State Commission (FA to NCDRC)
The appeal must be filed within 30 days from the date of order, unless delay is condoned.
Where Should You File the First Appeal? (Pecuniary Jurisdiction)
| Previous Order Passed By | File First Appeal To |
| DCDRC (District Commission) | SCDRC (State Commission) |
| SCDRC (State Commission) | NCDRC (National Commission) |
Always check the order amount and jurisdiction before filing.
Documents Required for Filing a First Appeal
The following documents are mandatory for filing FA:
- Index
- Proforma for Filing First Appeal
- Notarised Affidavit supporting pleadings
- Synopsis with list of dates and events
- Memo of Parties
- First Appeal (FA) with notarised affidavit
- Certified copy of the order of the State Commission
- Annexures / Supporting Documents
- Applications (IA), if any
- Vakalatnama (if filing through advocate)
Having all documents properly scanned and arranged avoids scrutiny rejection.
Step-by-Step Workflow for Filing a First Appeal (FA)
(Based on official CCMP workflow)
- Login to CCMP Dashboard
Once logged into the portal, choose “Filing FA” from the dashboard.
You can also search previously disposed consumer cases by entering the consumer case number. The portal automatically fetches:
- Date of Order
- Appellant and Respondent details
This reduces data entry errors.
- Upload All Mandatory Documents
Upload each document in its correct category:
- Index
- Proforma for FA
- Appeal memo
- Certified copy of order
- Evidence/Annexures
- Supporting affidavits
- Applications (if any)
Everything must be in PDF and correctly named.
- 50% Statutory Amount Payment (If Applicable)
For some appeals, the law requires depositing 50% of the amount ordered by the Commission.
If applicable, the portal will automatically direct you to the Online Payment screen.
If no payment is needed ? it skips automatically.
- Scrutiny by the Registry
After filing, the appeal is sent to the Registry for Scrutiny.
You may face:
- Accepted ? Moves forward
- Reverted ? Upload corrections and resubmit
The registry also checks for:
- Duplicate filing
- Any pending caveat
- Already filed cross appeal
- Case Number & Hearing Date Generation
Once scrutiny is cleared:
- A Case Number is assigned
- A Hearing Date is generated automatically
The appeal is now officially admitted.
- Notice Issuance to the Respondent
If required, the Commission issues a Notice to the opposite party.
Notice may be sent through:
- SMS
- Dasti (physical service)
Respondents receive a CCMP link to access documents and file their reply.
Respondent Workflow: How the Opposite Party Files Reply
If not registered, respondents must create an account on the CCMP portal.
To file their reply, they must upload:
- Reply Index
- Reply with Affidavit
- Additional Supporting Documents
Scrutiny Happens Again:
- Accepted ? Case proceeds
- Rejected ? Respondent must refile
Rejoinder by the Appellant
After the respondent files a reply, the appellant may file a Rejoinder.
Required documents:
- Rejoinder Index
- Rejoinder with affidavit
- Additional documents
Scrutiny applies here too.
- Accepted ? Moves to evidence stage
- Rejected ? Needs correction and refiling
Subsequent Filings Allowed
Both parties or the Commission may file:
- Evidence Documents
- Written Arguments (WA/WS)
- Admission/Denial statements
- Applications (IA)
- Additional documents
Everything is filed digitally through CCMP.
Courtroom Hearing
After all pleadings are complete, the appeal is listed for hearing.
Possible hearings include:
- Final hearing
- Application hearing
- Interim orders
- Directions
If treated as bunch matters, all related appeals may be listed together.
Daily Orders and Final Order
All orders are published on the:
CCMP Portal > Daily Orders / Orders Section
Both parties can download:
- Daily orders
- Interim orders
- Final judgment
When the Case is Disposed
Once the Commission passes the final order, the FA is closed, and the portal marks the case as disposed.
Why This Workflow Matters
Understanding the official FA workflow helps you:
- File the appeal correctly
- Avoid registry objections
- Follow deadlines
- Upload correct documents
- Respond to notices on time
- Track your case’s progress without confusion
This guide mirrors the actual internal process used in consumer commissions, ensuring your appeal moves smoothly.