How to File a Consumer Complaint in e-jagriti

How to File a Consumer Complaint in e-jagriti

If you’ve ever been misled by a brand, ended up with a faulty product, or struggled with terrible service, you no longer need to run around consumer courts to seek justice. Thanks to India’s expanding digital services, filing a consumer complaint online has become quick, accessible, and completely hassle-free.

Through the government’s official e-filing portal, you can now register your grievance from home—whether it’s against a company, service provider, e-commerce platform, or even a local business.

In this guide, you’ll find everything you need:
• what the NCDRC and consumer commissions actually do,
• who is eligible to file a complaint,
• the complete list of documents you must attach, and
• a clear, step-by-step walkthrough to file your complaint online.

Whether you’re a first-time consumer trying to figure out the process or a law student wanting a straightforward explanation, this post breaks down the entire procedure in a simple and practical way.

What Is NCDRC? (National Consumer Disputes Redressal Commission)

The NCDRC (National Consumer Disputes Redressal Commission) is the highest consumer court in India. It deals with:

• Consumer disputes involving claims above ?2 crores
• Appeals from State Consumer Commissions

It was set up under the Consumer Protection Act to ensure faster, transparent, and fair resolution of disputes. With its online e-filing system, the entire complaint process has become paperless and user-friendly.

Why Use the NCDRC e-Filing System?

The efile consumer complaint system is designed for convenience and accessibility. Here’s why thousands of consumers prefer it:

• File complaints 24×7 from anywhere in India
• No physical visits or manual paperwork
• Upload all documents online
• Instant acknowledgement and digital receipts
• Track case status in real time
• Saves time, cost, and effort

For busy individuals, advocates, and professionals, the NCDRC e-file portal is a game-changer.

Who Can e-File a Consumer Complaint?

Any consumer can file a complaint online if:

• The value of the claim is above ?2 crores (NCDRC level)
• Goods or services received are defective, deficient, or misleading
• You were cheated, overcharged, or denied promised services

For Lower-Value Claims

• Up to ?50 lakhs ? District Commission (DCDRC)
• ?50 lakhs to ?2 crores ? State Commission (SCDRC)
• Above ?2 crores ? NCDRC

All these can be filed through the same portal, making the process simple and uniform.

Documents Required for e-Filing a Consumer Complaint

Before starting the online complaint process, keep the following ready:

• Invoice/bill/payment proof
• Warranty or guarantee card
• Notice/email sent to the seller or service provider
• Photos, videos, or screenshots supporting your claim
• Properly drafted Complaint, affidavit etc
• All documents scanned clearly in PDF format

These documents help establish your case and prevent delays.

How to e-File a Consumer Complaint (Step-by-Step Process)

Follow this simple procedure:

1. Visit the Official Portal

Go to e-jagriti.gov.in, the unified platform for DCDRC, SCDRC, and NCDRC.

2. Register Your Account

Create your profile using your mobile number and email ID.

3. Choose the Correct Forum

Select:

• District
• State
• National

based on your claim value.

4. Fill in Complaint Details

Enter:

• Personal details
• Opposite party information
• Cause of action
• Nature of defects or poor service
• Relief/compensation sought

5. Upload Supporting Documents

Add all relevant evidence and your affidavit in PDF format.

6. Pay the Required Court Fee

Use the online payment gateway (where available).

7. Submit & Track

After submission, you’ll receive a unique acknowledgement number.
Use it to track your case status anytime.

Benefits of Filing a Consumer Complaint Online

Using the e-file system gives you:

• Faster registration
• Zero paperwork
• Easy case tracking
• Digital notices to the opposite party
• Reduced delays and faster hearings
• Complete transparency

For consumers, advocates, and students, the portal is one of the most efficient legal tools available today.

Your Consumer Rights You Should Know

Under the Consumer Protection Act, 2019, you are entitled to:

• Right to Safety
• Right to Information
• Right to Choose
• Right to Be Heard

The efile consumer complaint system helps you exercise these rights easily and efficiently.

Pro Tip Before Filing

Send a written notice to the seller/service provider first.
If they don’t resolve the issue within 30 days, go ahead and file your complaint online.

Conclusion: Justice Is Now Digital

The NCDRC efile portal has transformed the way consumers seek justice. You can file a complaint from your home, upload your documents digitally, and track your case without ever visiting the consumer court.

If you’ve been wronged—don’t wait.
File your consumer complaint online today and protect your rights.

Frequently Asked Questions (FAQ)

1. Can I file a complaint below ?2 lakhs?
   Yes. Use the portal but choose the District Commission.

2. How long does NCDRC take to acknowledge my complaint?
   Generally 7–10 days.

3. Can I file a complaint for online shopping?
   Yes—e-commerce complaints are accepted.

4. Can the company settle after I file the complaint?
   Yes, you may withdraw the case if both parties agree.

5. What if I upload incomplete documents?
   The portal may seek more documents or reject your submission.

6. Can I file a complaint anonymously?
   No, full personal details are mandatory.

7. Can I file multiple complaints?
   Yes, as long as each complaint is valid.

8. Is the portal mobile-friendly?
   Yes, you can file and track your complaint on your phone.

9. Can I edit my complaint later?
   You can upload extra documents, but major changes need permission.

10. How long does the final hearing take?
    Timelines vary, but digital filing generally speeds up the process.

11. Are there fees for uploading additional documents later?
    No. Only the initial filing fee is required.